Full Job Description
A Social Media Intern is primarily responsible for managing and maintaining the organization’s presence across social media platforms, with a key focus on promptly responding to queries, comments, and messages from followers to ensure excellent customer engagement. They play a vital role in fostering strong online relationships by addressing inquiries, resolving concerns, and maintaining a positive brand image. Additionally, the intern assists in creating and scheduling content, supporting social media campaigns, and monitoring platform activity to identify trends and opportunities for growth. This role requires excellent communication skills, attention to detail, and the ability to multitask effectively while working collaboratively with the social media team.
Job Specification
- Education: Currently pursuing or recently completed a degree in Marketing, Communications, Media Studies, or a related field.
- Skills:
- Excellent written and verbal communication skills.
- Strong interpersonal skills to engage with followers professionally and empathetically.
- Proficiency in social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, etc.).
- Basic understanding of social media tools and analytics (e.g., Hootsuite, Buffer, or native platform insights).
- Creativity and ability to craft engaging responses and content.
- Time management and multitasking abilities to handle multiple queries efficiently.
- Experience:
- Prior experience in customer service, community management, or social media handling is a plus but not mandatory.
- Familiarity with social media trends and platform-specific best practices.
- Personal Attributes:
- High attention to detail and ability to maintain professionalism in communication.
- Strong problem-solving skills and ability to respond to queries or concerns effectively.
- Adaptability to work in a fast-paced and dynamic environment.
- Eagerness to learn and contribute to the team’s objectives.