About Sajilo Sewa

Sajilo Sewa, established in June 2017, is one of the pioneer tech-based service companies of Nepal based in Kathmandu valley that provides handyman services. The operation model is based on the concept of a shared economy where skilled professionals use SMS as a platform to get more jobs. Registered professionals have to follow a set of well-established service delivery process and pricing framework that ensures quality and responsive service for customers. With 14 Full time employees and 70+ freelancer professionals working for SMS, the company aims to be the biggest service marketplace in Nepal.

𝗝𝗼𝗯 𝗱𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻: 

We are looking for enthusiastic learners who can handle pressure and work with the team effectively and efficiently. The position is open for everyone who is proficient on communication methods and professional conversation. 

No. of Opening: 1

Gross Salary: Negotiable

Nature of employment: Part-Time 

Working Hours: Shift wise (Afternoon shift i.e. 5 hours everyday)

Job Description

Essential Duties and Responsibilities

• Managing and handling phone call and social media leads.

• Assigning technician to clients and handling orders.

• Maintain daily database and keep record of customer interaction.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Identify and assess the customer’s needs to achieve satisfaction.

• Calling existing clients to take service feedback.

• Weekly and monthly report preparation of customer accounts and information. 

Job Specification

Qualification: Intermediate Level (Fresher with good communication skills are encourage to apply)

Required Skills and Knowledge:

• Excellent communication and writing skills in both English and Nepali.

• Active listening skills and interpersonal skills.

• Customer Orientation and ability to respond/adopt the different style of characters.

• Should have basic skills related to MS-Excel and MS-Word.

Language

• Proficiency in Nepali and English

To apply, send an email to [email protected] with the following information:

• Your CV

• Mention the position you are applying for in the subject